Customer Network Support Engineer (CNS) BSS in National Capital Reg, Philippines

at Ericsson

ICT / Telecommunications
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Job Summary 
The CNS Engineer is part of a CNS team supporting the customer and shall deliver support services according to the contracted Services Level Agreements by means of established processes. 
With detailed customer networks knowledge and knowledge of the customer strategies the CNS Engineer identifies business leads and promotes Ericsson products and services to secure add on sales. The CNS Engineer enables efficient service delivery of contracted customer support services by owning/drive the Customer Support Request within the Ericsson support organization. 
The CNS engineer is taking active part of the Emergency Handling support and is task managed by the Service Delivery Manager 


Responsibilities & Tasks: 

  • Customer request handling
  • Develop and maintain relationships
  • Identify new business opportunities



    Position Qualifications 
    Core Competences

  • Network level competence.
  • Market insight.
  • Financial Understanding.
  • Ability to learn Ericsson Portfolio.
  • Service Delivery Process.
  • Change Management.
  • Sales and Business Development Skill.
  • Negotiation & argumentation skills.
  • Presentation skills (oral and written).
  • Ericsson Model for Project Management, PROPS-C.
  • Software Update Management.
  • Software Support.
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Entrepreneurial & Commercial Thinking
  • Persuading & Influencing
  • Presenting & Communicating Information
  • Applying Expertise & Technology

  • Minimum Qualififcation & Experience Requirements 
    Preferred Qualification & Experience Requirements

  • Excellent Customer Relationship Management skills.
  • Very strong personal interaction skills and good communication capabilities.
  • Very good proactive mind set – always include a broader scope in mind when handling customer requests.
  • Ability to adapt to change.
  • Drive - determination, focus, take the ups and downs, stick with things long enough to see them through
  • Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight
  • Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
  • Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information

  • Additional Requirments,Phusical Demands, Region/Local Specifications 


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