Customer Operations Manager EMTS in Lagos, Nigeria

at Nokia

ICT / Telecommunications
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

General Purpose  
Is reponsible for executing and fulfilling the customer contract.¤ ¤ May be responsible for execution of overall services in the CT across all Business Lines. End to end Project Business management and P&L responsibility, ensures strong customer intimacy.

Main Responsibility Area  
Primary customer interface for contract execution. 
Provides direct line management for the SBMs (when the SBMs are assigned to the COM for more than 12 months)
Serves as one-stop-shop for the CT head / AM for services with focus on operational performance


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