Customer Project Manager in Lagos, Nigeria

at Ericsson

Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.

Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.


The Customer Project Manager's Job role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.

Responsibilities & Tasks

Ability to guide and mentor others within the project team.

Has highly developed influencing skills.

Stakeholder management & negotiation.

Both with customers and internal stakeholders.

Proactively investigates and solves complex problems that require substantial analysis by developing plans & work break down structures that align with existing procedures, techniques and methods.

Within a team environment.

Continual focus for driving effectiveness and efficiency.

Service delivery & cost.Has highly developed interpersonal communication and engagement skills.

Demonstrates thought leadership by way of strategic thinking.

Excellent presentation skills (oral and written). Develop and present a message with impact.

Proactive – sets ambitious goals and drives hard to achieve them.

Must be able to develop metrics which clearly outline progress to Contractual deliverables which includes Financials.

Needs to be self-disciplined and ambitious.

Has ability to work and engage across other functional groups to achieve project contractual outcomes.


Core Competences:
Project Communications ManagementProject Finance ManagementProject Integration ManagementInfluencing Skills

Minimum Qualifications & Experience


PMP certification (or equivalent).

Degree qualified (preferably Engineering).

Minimum 6 years’ experience as a Project Manager with at least 3 years in a customer facing role.

Demonstrated experience in the end to end delivery of complex projects.

Experience within a vendor environment.

Preferred Experience


Relevant Domain experience (e.g.: OSS, BSS)

Focus on IT&T or System Integration Project Managers rather than Telecommunications.

Experience in Partner and subcontractor management

Focus on Project Management rather than Telco experience

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