Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.
Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
The Customer Project Manager's Job role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.
Responsibilities & Tasks
Ability to guide and mentor others within the project team.
Has highly developed influencing skills.
Stakeholder management & negotiation.
Both with customers and internal stakeholders.
Proactively investigates and solves complex problems that require substantial analysis by developing plans & work break down structures that align with existing procedures, techniques and methods.
Within a team environment.
Continual focus for driving effectiveness and efficiency.
Service delivery & cost.Has highly developed interpersonal communication and engagement skills.
Demonstrates thought leadership by way of strategic thinking.
Excellent presentation skills (oral and written). Develop and present a message with impact.
Proactive – sets ambitious goals and drives hard to achieve them.
Must be able to develop metrics which clearly outline progress to Contractual deliverables which includes Financials.
Needs to be self-disciplined and ambitious.
Has ability to work and engage across other functional groups to achieve project contractual outcomes.
Project Communications ManagementProject Finance ManagementProject Integration ManagementInfluencing Skills
Minimum Qualifications & Experience
PMP certification (or equivalent).
Degree qualified (preferably Engineering).
Minimum 6 years’ experience as a Project Manager with at least 3 years in a customer facing role.
Demonstrated experience in the end to end delivery of complex projects.
Experience within a vendor environment.
Relevant Domain experience (e.g.: OSS, BSS)
Focus on IT&T or System Integration Project Managers rather than Telecommunications.
Experience in Partner and subcontractor management
Focus on Project Management rather than Telco experience