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Customer Relation Officer in Lagos, Nigeria
Job Vacancy at QUEENS SHOPING PLAZA
- Industry
- Luxury Goods & Jewelry
- Specialization
- Customer Service
- Minimum Qualification
- OND
- Required Experience
- Entry Level
- Employment Type
- Full Time
- Gender
- Male or Female
Job Description
Job description
- Solve and Investigate customer’s long - standing or complex problems/issues
- Communicate politely with customers by email, letter, face to face, telephone and other communication tools
- Develop complaint or feedback procedures for the use of customers
- Supervise the customer service teams to learn about the products and services of the organization
- Develop the customer services standards, policies and procedures for the organization or department
- Analyse the data or statistics to identify the customer service level, the organization is providing
- Regularly conduct market research, market analysis and making market forecasts on real estate trends and consumer behaviour
- Preparation of a sales plan which would be further broken down into measurable quarterly targets and objectives
- Identification and analysis of business opportunities and presentation of relevant reports through senior manager – project development to executive management
- Development and maintenance of client database and extraction thereof from relevant data useful for the future articulation of marketing and sales strategies
- Oversee scheduling of site visitation with clients
- Become involved in clients escalation to ensure timely resolution of their snag issues with the construction teams
- Conduct post escalation reviews as warranted develop and present recommendation on escalation prevention strategies
- Take responsibility for successful project handover to clients with minimum or without snag issues
- Organize site audit with construction and project monitoring unit teams to ensure both internal and external works are in good condition
Requirements
Qualifications
Skills
- Minimum of OND in any related field in Business Administration / Estate Management
- Minimum of 1 year experience.
Skills
- Excellent oral and written skills.
- Organizing skills
- Database building skills
- Analytical reasoning
- Good customer relations
