Customer Relations Manager in Lagos, Nigeria

at Quo Magnis

Industry
Hospitality
Specialization
Customer Service
Minimum Qualification
HND
Required Experience
7 - 10 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Quo Magnis Limited - Our client is a leading operator in the hospitality, catering and airline industry. The company has over 1000 staff (permanent & contract) and is heavily invested in providing world class services to its clients - both domestically and internationally. The company is listed on the Nigerian Stock Exchange.

The company requires the right candidate to fill the position

Responsibilities

  • Formulate and implement customer service policies and procedures; recommend improvements in service procedures
  • Establish and implement strategies for improvement of customer service, productivity and profitability
  • Develop and implement customer service policies and procedures.
  • Ensure the consistent achievement of customer service levels and standards.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
  • Review customer complaints, track customer complaint resolution, handle complex and customer service issues
  • Conduct customer satisfaction surveys.
  • Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.

Requirements

Skills Specifications

  • B.Sc./HND in a relevant field from an accredited institution.
  • Minimum of 7 -10 years of full-time experience in the role.
  • Minimum of 5 year working years' experience at a managerial level.
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