Customer Relations Manager in Lagos, Nigeria

at Quo Magnis

Customer Service
Minimum Qualification
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

Quo Magnis Limited - Our client is a leading operator in the hospitality, catering and airline industry. The company has over 1000 staff (permanent & contract) and is heavily invested in providing world class services to its clients - both domestically and internationally. The company is listed on the Nigerian Stock Exchange.

The company requires the right candidate to fill the position


  • Formulate and implement customer service policies and procedures; recommend improvements in service procedures
  • Establish and implement strategies for improvement of customer service, productivity and profitability
  • Develop and implement customer service policies and procedures.
  • Ensure the consistent achievement of customer service levels and standards.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
  • Review customer complaints, track customer complaint resolution, handle complex and customer service issues
  • Conduct customer satisfaction surveys.
  • Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.


Skills Specifications

  • B.Sc./HND in a relevant field from an accredited institution.
  • Minimum of 7 -10 years of full-time experience in the role.
  • Minimum of 5 year working years' experience at a managerial level.
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