Customer Relations Officer in Kaduna, Nigeria

at Patwith Consult

Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Customer Relations Officer


• Effective management of the interface between suppliers, the network, customers and the commercial organization
• Management of help desk
• Development and implementation of annual network and customer relationship plan to enhance market performance
• Track and report new product trends
• Monitoring of sales and service performance of the network and evaluation of feedbacks for support actions
• Update of market information database
• Provide customer service support for the company and determine customer satisfaction index
• Ensure Customer Satisfaction

Desired Skills and Experience:
Required Skills, Knowledge and Characteristics:
• Knowledge of organizational strategies, tools and techniques for understanding the needs of customers
• High level of product and customer knowledge
• Cross selling competency
• Excellent computer skills, including Word and Excel in a Microsoft Windows environment
• Must not be more than 35 years


• Bachelor's Degree or its equivalent preferably in the social sciences
• Experience in marketing and information management
• 3-5 years’ experience in related activities

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