Customer Relationship Officer (Credit Officer) in Imo, Nigeria

at FINCA International

Healthcare / Medical
Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Job Descriptions

  • FINCA is recruiting for highly-motivated and customer-service oriented Customer Relationship Officers (Credit Officers) who thrive in dynamic environments to be part of the team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria.
  • The Customer Relationship Officers report to a Customer Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards.
  • Credit Officers ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.
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