Customer Relationship Officer - Ikota in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Manage and deliver excellent customer service at your branch, which will enable the branch/bank to achieve it’s service targets and bottom line projections.


• To acquire,grow and deepen customer relationship in wealth segment and SME segment through excellent service delivery,with specail focus on the analysis of their personal,financial as well as investment needs and objectives.
• Managing the customer service function toensure the delivery of quality servic to customers,the projection of a professional and warm image,maintainance of operationalcontrols and improvement in operation effieciency.
• Attend to customer sales/enquiries
• Evaluate customersneeds and provide advice as to product required
• Cross sell bank's products to current/potential customers
• Grow and manage customer base in personal and SME portifolio segment


• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies.

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