Customer Relationship Officer in Lagos, Nigeria

Industry
Outsourcing
Specialization
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female
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Job Description

  • Develop and run strategies to achieve a profitable customer relationship.
  • Coordinate and improve on methods to combat potential customer loss.
  • Monitor Customers standpoint and maintain logs for all enquiries/requests/complaints/observations/comments as well as actions taken.
  • Escalate unresolved customer grievances to designated departments for further investigation and action.
  • Follow up to ensure that appropriate changes were made to resolve all escalated issues
  • Communicate effectively to bridge potential gaps between customers and KITS through various communication channels particularly IT to improve customer relationships
  • Identify new potential customer and work collaboratively to win them
  • Keep customers abreast of new updates, announcements, alerts, new products / services, events etc

 

Requirements

  • Excellent oral and written communication skills
  • Bachelor degree in Humanities with preference to international relations.
  • Minimum of 1 or 2 years Experience and Proven Success in similar role.
  • Must possess good management and leadership skills.
  • Must be Result Oriented with positive attitude
  • Commitment to innovation and continuous improvement, teamwork, high-end customer service and pursuit of greatness
  • Proven ability to create a positive work environment that benefits clients, staffs, and the company as a whole.
  • Must possess good analytical skills in problem solving.
  • Must possess self-drive, good zeal and energy.
  • Must have good commercial awareness
  • Must have good teamwork skills
  • Ability to adapt effectively and quickly to changes, technology etc
  • Must possess abundant creativity
  • Must possess IT skills with evidence to show for it
  • Proficiency in Microsoft Office incl. PowerPoint, Word, Excel

 

  Apply Now

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