CUSTOMER RELATIONSHIP OFFICER in Lagos, Nigeria

at Skylink Solutions

Industry
Consumer Services
Specialization
Customer Service
Minimum Qualification
OND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

  • Providing prompt and professional replies to all customer feedback
  • Providing follow up action on passenger feedback and managing requests for compensation, where appropriate
  • Co-ordinating investigations on cases with the appointed Law Firm and Head Office.
  • Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action
  • Monitoring and carrying out analysis of customer feedback
  • Recording feedback details in the Customer Relations Management System for producing management reports

Responsibilities

  • Developing clientele for insurance product
  • Be an image maker for the company
  • Prospecting and marketing of company insurance policies
  • Represent the company at presentations and seminars

Requirements

  • Minimum of OND.
  • Resumption: Immediate.
  • Required experience: 1 to 3 years.
  • Trustworthiness and high regard for personal integrity.
  • Computer skills.
  • Ability to learn fast.
  • Fantastic attitude.
  • Good communication and interpersonal skill.
  • Computer proficiency (at least Microsoft word and excel) and living within Lekki-Ajah or close environs.
  Apply Now

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