Customer Relationship Officer in Lagos, Nigeria

at Ayoola Foods Ltd

Food Production
Customer Service
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description


  • Our successful candidate will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

Would also:

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Educate customers on the company’s products, features and competitive advantage.
  • Maintain customer records by opening, recording and updating account information.
  • Handle all enquiries and requests of customers and ensure resolution and record details of contact
  • Resolve product problems by clarifying the customers complaint;
  • Recommend potential products to management by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed.

Person Specifications

  • Bachelor's degree in Mass communication, Linguistics or relevant discipline.
  • Minimum of (3) years relevant work experience as CRO in a reputable company.
  • Must speak English language fluently.
  • Proficiency in the use of Basic MS Office support tools and application.
  • Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multitasking.
  • Market dynamics and business culture.



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