Customer Relationship Officers (Walk-In) At MTN Nigeria in Lagos, Nigeria

at Nigsap Resources

Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position of:

Job Title: Customer Relationship Officer (Walk-In)

Location: Lagos
Slot: 2

Job Description

 Educate customers on MTN products and services, functionalities, features and competitive advantage.
 Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
 Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
 Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
 Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
 Monitor Accounts as assigned by partners.
 Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
 Establish and maintain professional business relationship with customers to enhance MTNN's business, image and services.
 Ensure delivery of excellent customer care and service delivery for a first call resolution.
 Ensure sales/service of MTNN products and service tailored to customer need
 Handle cash and routine administrative task for end of day reporting
 Provide hands-on device repairs and query resolution
 Follow through on customer queries ensuring prompt resolution and feedback

Job Condition

 Normal MTNN working conditions
 May be required to work extended hours
 Experience & Training

Minimum Qualification

 B.Sc, BA, B.Ed, B.Eng, B.Tech or HND in relevant discipline


 3 years relevant work experience in the service industry
 1-2 years' work experience in a call center (Prepaid/Postpaid) environment


 Basic GSM
 MTN Products & Services
 Relationship Management
 Relevant systems training
 Call center policies, processes and procedures
 Call Center applications, technology and systems training
 Telephone/ physical interaction etiquette
Method of Application
Use the job title as the subject of the mail
Interested  candidates who meet the above requirements should submit a copy of their detailed & recent CV to  hr.nigsapresources
*Applicants are to submit only ONE application as multiple applications may result in disqualification.
*Applicants will be responsible for applications submitted on any other Email address.
* Only candidates residing in lagos will be shortlisted and contacted for an interview
(Application not complying with this instruction shall be disqualified.)

Application Close Date: Not Specified

  Apply Now

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