As a Customer Service Advisor, you will be responsible for responding to all customer queries in a timely and effective manner and providing a first class level of service at all times.
Liaising with customers via the telephone, email and letter, you will handle enquiries and promptly resolve any complaints in order to maximise customer satisfaction.
Striving to meet both individual and team goals, you will identify any potential sales opportunities through active questioning and ensure that customer expectations are continually exceeded.
- Proven customer service experience including telephone and administrative responsibilities
- An excellent level of computer literacy
As a Customer Service Advisor, you must possess superb communication and interpersonal skills and a professional telephone manner.
Self-motivated and proactive, you must have a strong customer focus, fantastic problem-solving skills and a team player mentality.