- As a Customer Service Agent, you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
- We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
Your areas of responsibility include:
- Assisting selling processes for our customers and generating additional Sales
- Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
- Performing phone conversations with customers to answer their questions, provide information and advise them.
- Handling special requests and complaints of customers.
- Collecting and storing useful data within our backend system.
- Ensuring follow up through emails, phone or any required means.