Customer Service Agent in Lagos, Nigeria

at Jumia

Retail / Wholesales
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job Description

  • As a Customer Service Agent, you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
  • We are looking for an open-minded and outgoing person with extensive marketing and event management experience.

Your areas of responsibility include:

  • Assisting selling processes for our customers and generating additional Sales
  • Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
  • Performing phone conversations with customers to answer their questions, provide information and advise them.
  • Handling special requests and complaints of customers.
  • Collecting and storing useful data within our backend system.
  • Ensuring follow up through emails, phone or any required means.
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