Customer Service Assistant in Lagos, Nigeria

at EL Soma Construction

Consumer Services
Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Job Description


Introduction to the role:


·         As a Customer Service Assistant, you will be part of the Customer Service team.

·         We are looking for an open-minded and outgoing person with extensive marketing and event management experience.

·         Your areas of responsibility include:

·         Assisting selling processes for our customers and generating additional Sales

·         Coordinating information to customers browsing our websites,

·         Including after sales support.

·         Performing phone conversations with customers to answer their questions, provide information and advise them.

·         Handling special requests and complaints of customers

·         Collecting and storing useful data within our backend system

·         Ensuring follow up through emails, phone or any required means.




Qualifications and Requirements:


·         Customer Service experience.

·         Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results

·         Ability to foster and maintain relationships with individuals.

·         Excellent negotiation skills and strong communication skills - proven results with key decision makers

·         Willingness to work well in a team

·         A large network (friends, family, contacts etc.)


·         A Bachelors or HND Degree.

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