Provide excellent customer service to improve business performance.
Greet, address and thank customers in friendly and professional manner.
Understand customer requirements so as to provide appropriate clarifications and solutions.
Route and direct customer requests to appropriate personnel.
Contribute ideas to resolve customer problems to improve productivity.
Work within various teams to ensure outstanding customer service.
Maintain broad knowledge of company's products and services.
Participate in meetings and activities held to improve customer satisfaction and business performance.
Deliver prompt and professional solutions for customer inquires via direct contact, phone, email, online chat etc.
Maintain and update customer documentation as needed.
Process and track customer claims to ensure claims are resolved timely
Manage daily activities of customer portals and specific protocols and maintain efficient customer care services.
Analyze processes, inform supervisor on issues that aggravate customer complaint and recommend resolution.
Manage customer requirement through various compliance manuals and portal updates and present it to supervisor.
Collaborate with various customers and departments and provide efficient customer care.
Assist customer through telephone and provide necessary services.
Coordinate with sales representatives and customers and ensure optimal level of customer care services and maintain
Monitor and resolve all customer issues efficiently and ensure customer retention to organization.
Manage all customer phone calls and inform on various available products and associate pricing on same.
Perform research and identify opportunity for sales and convert it to order.
Assist customers to various departments according to inquiries.
Qualifications and Requirements:
- Minimum of HND in relevant discipline
- 1-3 years of experience
- Excellent communication skills
- Excellent computer skills