Customer Service Centre Manager Ref No: 444 in Abuja, Nigeria

at Global Profilers

Consumer Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description


  • Provide assistance and advise to customers using our products or services
  • Champion proper customer service etiquettes with customers by telephone email, letter and face to face, etc.
  • Investigate and solve customers’ problems which may be escalated
  • Handle customer complaints or any major incidents
  • Keep accurate records of discussions or correspondence with customer
  • Provide statistics or data to determine the level of customer service the organization is providing
  • Developing feedback or complaints procedures for customers to use.
  • Develop customer service procedures, policies and standards for the organization or department
  • Meet with other managers to discuss possible improvements to customer service
  • Train staff to deliver high standard customer service.
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