Customer Service Executive - Swedish / Finnish / Norwegian Speaking in England, United Kingdom

at Web Recruit Ltd

Leisure, Travel & Tourism
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

As a Customer Service Executive, you will be responsible for answering incoming calls from customers after they have booked their holiday with our client. You will ensure that calls and queries are answered efficiently, politely and in a timely manner and customers are left delighted with the level of customer service they have received.


- Answering passenger and travel agent calls
- Managing incoming emails, responding to and prioritising customer enquiries
- Helping maintain strict service level standards
- Offering a friendly and efficient service
- Managing resort queries, offering advice and assistance to passengers whilst they are on holiday
- Managing and resolving pre-departure queries and complaints
- Working with other business areas to improve customer experience


- Fluent Swedish, Norwegian and/or Finnish language skills, in addition to English
- A proven track record in customer service
- Experience gained within the travel industry

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