Customer Service Executive in Oyo, Nigeria

Industry
Hospitality/Leisure
Specialization
Human Resources
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Responsibilities:

Research, analyze, process and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create appropriate resolutions, while maintaining ownership of the issue.Effectively resolves escalated issuesAssists in the development, testing, and communication of operational policies and procedures.Establishes and maintains positive working relationships with agents, peers, management, corporate, network, co-workers, and partners etcManages resources to ensure established service levels are achieved at all times.Must maintain up-to-date Customer Support Agent skill setMust maintain confidentiality. Team player within department and company.While operating in Service, must have ability to periodically remain after shift ends to ensure all calls are answered Other duties and projects as assigned.

Requirements

A minimum of a degree in a relevant field1-3 years experience

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