Client Services
Administration & Office Support
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time

Job Description

      Provide information to callers

      Ensures knowledge of staff movements in and out of organization

      General administrative and clerical support

      Prepare letters and documents

      Receive and sort mail and deliveries

     Maintain appointment diary either manually or electronically

     Organize meetings

     Tidy and maintain the reception area

     Should be very much familiar with MS Office and Internet.

     Deal directly with customers either by telephone, electronically or face to face

      Respond promptly to customer inquiries

      Handle and resolve customer complaints

     Obtain and evaluate all relevant information to handle product and service inquiries

     Provide pricing and delivery information

     Perform customer verifications

    Set up new customer accounts

    Process orders, forms, applications and requests

    Organize workflow to meet customer timeframes

    Direct requests and unresolved issues to the designated resource

    Manage customers’ accounts

    Keep records of customer interactions and transactions

    Record details of inquiries, comments and complaints

    Record details of actions taken

    Prepare and distribute customer activity reports

    Maintain customer databases

    Follow up on customer interactions

    Provide feedback on the efficiency of the customer service process


      B. Sc. or HND in relevant discipline

     3 – 4 years minimum experience in related field is required

     Must be a FEMALE

      Knowledge of customer service principles and practices

      Knowledge of relevant computer applications

     knowledge of computers and relevant software applications

      Ability to type fast

      Knowledge of administrative and clerical procedures

      Numeric, oral and written language applications

      Product knowledge


Key Competencies:

       Interpersonal skills

      Communication skills – verbal and written

      Listening skills

      Problem analysis and problem-solving

     Attention to detail and accuracy

     Data collection and ordering

     Customer service orientation



     Stress tolerance

  Apply Now

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