Customer Service Manager At Huawei Technologies in Lagos, Nigeria

at Nigsap Resources

Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Description

 Improve customer service experience, create engaged customers and facilitate organic growth
 Take ownership of customers issues and follow problems through to resolution
 Set a clear mission and deploy strategies focused towards that mission
 Develop service procedures, policies and standards
 Keep accurate records and document customer service actions and discussions
 Analyse statistics and compile accurate reports
 Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
 Keep ahead of industry's developments and apply best practices to areas of improvement
 Control resources and utilise assets to achieve qualitative and quantitative targets
 Adhere to and manage the approved budget
 Maintain an orderly workflow according to priorities

Desired Skills and Experience

 Proven working experience as a customer service manager for smart phone
 Experience in providing customer service support
 Excellent knowledge of management methods and techniques
 Proficiency in English
 Working knowledge of customer service software, databases and tools
 Awareness of industry's latest technology trends and applications
 Ability to think strategically and to lead
 Strong client-facing and communication skills
 Advanced troubleshooting and multi-tasking skills
 Customer service orientation
 BS degree in Business Administration or related field
Method of Application
Use the job title as the subject of the mail
Interested  candidates who meet the above requirements should submit a copy of their detailed & recent CV to  hr.nigsapresources
*Applicants are to submit only ONE application as multiple applications may result in disqualification.
*Applicants will be responsible for applications submitted on any other Email address.
* Only candidates residing in lagos will be shortlisted and contacted for an interview
(Application not complying with this instruction shall be disqualified.)

Application Close Date: Not Specified

  Apply Now