Customer Service Manager in Dubayy [Dubai], United Arab Emirates

at Standard Chartered Bank

Banking / Financial Services
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

To provide high quality marketing support and exceptional servicing to Standard Chartered Private Bank clients and the Standard Chartered Relationship Management team. 


Assist atleast two / three Relationship managers. Duties to be performed 

Prepare and follow up account opening documentation and KYC/CDD 

Support the RMs with post-sale service.

Ensure complete and accurate information provided in all client documentation, before submission to operations.

Assist where applicable in the preparation of the annual investment review. 

Prepare and follow up on the Annual Periodic Reviews

Process and follow client instructions acting as the liaison with Operations, Credit, Compliance and other relevant departments to execute client instructions e.g. fund transfers, deposit/loan set up and renewal, order placement for loans and securities.

Ensure product information is sent to clients regularly.

Preparation of spreadsheets for clients to show profit / loss of their holdings.

To assist the other members of the Customer Service Unit as and when required.

Assist in the preparation of the necessary documentation for marketing trips (i.e. packaging brochures, client background/business analysis etc.)

Provide back-up support for RMs during their business trips

Co-ordinate all client visits to ensure pertinent information is available at the client visit (i.e. hold mail, credit cards, chequebooks, documentation for client signature).

Provide administrative support including correspondence and ensure proper filing of transactions, correspondence and reports.

Fully compliant with regulations and Group policies & guidelines

Ensures adherence to KYC/CDD policy, Anti Money Laundering policy, Client Investment & Trade Transactions policy, and adherence to Private Banking Client Financial Transaction policy to safeguard the Bank’s interests.

Zero errors in transaction execution and service delivery

Undertake to attend all the mandatory training and development programs set by the Bank.

Assist Relationship managers in placing deals with CBMS, treasury etc. 


Should be able to speak fluent English 

Should be proficient in MS Office

Should have strong working knowledge of Banking, systems and products and a thorough knowledge of PB products & workflows. Preferably 3-4 years of Private Banking experience 

Should be a self-motivator who is keen to upgrade and improve personal knowledge and skill sets to meet the job requirement 

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