Customer Service Manager in Lagos, Nigeria

at Ben Co Oil And Gas

Industry
Oil & Gas / Mining
Specialization
Oil & Gas / Mining / Energy
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Responsible for overseeing the customer service
department and ensuring the company or corporation
delivers the highest level of customer service
possible. Supervises agents, trains, coaches, and
mentors employees.

Responsibilities

Investigate customer's problems and find
solutions.
Communicate with customers via phone, email, or
letter.
Hire, train, and terminate customer service
agents.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by
subordinates
Resolve complaints and order issues.
Ask customers to provide feedback on
subordinates and customer service experience.
Keep abreast of new company products and
services.
Analyze data and statistics.
Compile and print reports on overall customer
satisfaction.
Isolate and identify areas of improvement.
Train subordinates on how to adequately address
problem over the phone or how to write
correspondence.
Work with management on customer service
initiatives.
Utilize social media to respond to customer
complaints and praise.

Requirements

BSC/HND in Social Sciences and any other
related field
MSC/MBA is an added advantage
A minimum of 3years working experience (3years
experience in customer service)
Experience in Help desk
Additional Information
Required Skills:
Customer Service
Process Improvement
Decision Making
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