1. Drive the overall Customer Service objective of the Meristem Group
2. Develop and document all Customer Service procedures, policies and standards for the group
3. Establish Key Performance Indicators for measuring level of service delivery, whilst evaluating and monitoring same
4. Maintain and Improve the Standard of all Customer Service Touch Points (front offices, websites, mails & correspondence, telephone interactions and Physical appearance of staff)
5. Develop, monitor and improve on feedback/complaints procedures for customers use. Conduct regular surveys involving Internal and external customers)
6. Identify, recommend and facilitate regular trainings for all Staff, on Customer service.