Customer Service Officer in Lagos, Nigeria

at Expertise Consult

Industry
Client Services
Specialization
Customer Service
Minimum Qualification
Diploma
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

JOB DESCRIPTION
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Customer Service Manager Skills and Qualifications:
Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence
MODE OF APPLICATION: interested applicants should send their cvs and details to the HR expertiseconsult@outlook.com  or send your details to 08128353277

Requirements

OND, HND, BSC WITH A YEAR WORKING EXPERIENCE

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