Customer Service Officer in Lagos, Nigeria

at Simeon's Pivot

Customer Service
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
Share this job

Job Description

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle service inquiries
  • Provide pricing and delivery information
  • Perform customer verification's
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process


  • Minimum HND/B.Sc in Management or Social Science discipline
  • Professional Customer service certification will be an added advantage
  • 2 to 5 years customer service experience, Preferably in a Courier company

Knowledge, Skills and Competency:

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Ability to take Initiative
  • Stress tolerance


  Apply Now

Sponsored Jobs in United States

Ads by Careerslip