- Incumbent will provide product and service information to existing and prospective customers; resolving product and service problems.
- Attract potential customers by answering product and service questions; suggesting information about other products and services
- Open customer accounts by recording account information
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- 2-3 Years' experience in a CRM role.
- B.Sc/ HND in any discipline.
- Certified member of a recognized CRM body.
- M.Sc will be added advantage.
- Must be resident around Lekki axis.
- Must be a Female.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.