Customer Service Officer in Lagos, Nigeria

at Fosad Consulting Ltd

Industry
Consulting
Specialization
Customer Service
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Preparation of Valuation reports.

• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.

• Communicate verbally and in writing to answer inquiries and provide information

• Monitoring of returned direct debit mandate.

• Attending to customers complaints.

• Registration of incoming and outgoing mails.

• Preparation of renewable and lapsed policies

• Creation of customer and contractor codes

• Collation of customer feedback in respect of our service delivery.

• Friendliness and error free documentation.

• Measure Variance from agreed SLA.

• Provide special training for all employees on customer service.

Qualifications

• Minimum HND / B.sc in International Relations, Mass Communication or any related field

• Minimum 1-2 years work experience

Skills

• Advanced Communication skills (English): Spoken and written

• Moderate IT skills

• Moderate Business Writing

• Moderate Negotiation Skills

• Advanced Presentation skills


Additional Information

Only suitable candidates will be contacted.

 

 

 

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