Please exercise due diligence when applying for this job vacancy.
Responsible for overseeing the customer service
department and ensuring the company or corporation
delivers the highest level of customer service
possible. Supervises agents, trains, coaches, and
• Attracts potential customers by answering product
and service questions; suggesting information about
other products and services.
• Opens customer accounts by recording account
• Maintains customer records by updating account
• Resolves product or service problems by clarifying
the customer's complaint; determining the cause of
the problem; selecting and explaining the best
solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer
• Recommends potential products or services to
management by collecting customer information and
analyzing customer needs.
• Prepares product or service reports by collecting
and analyzing customer information.
• Contributes to team effort by accomplishing
related results as needed.
• Good communication skills
• HND/BSC in any degree
• Experience in Customer Service not compulsory but