Customer Service Officer in Lagos, Nigeria

Industry
Logistics / Transportation
Specialization
Customer Service
Minimum Qualification
HND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

 

  • Answer customers’ questions, as well as question customers to obtain full understanding of what information is being requested. 
  • Document all calls with regards to customers inquires accurately using Call Tracking System. 
  • Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion. 
  • Follow-up with  customers within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let  customers know inquiry is still been researched. 
  • Knowledge of products/ services.
  • Provide quality customer service on every call. 
  • Communicate clearly and effectively with  customers 
  • Promote good listening skills. 
  • Manage length of calls. 
  • Recognizing and managing assertive customer calls. 
  • Promote teamwork and call center success. 
  • Review monthly publication of Effective Telephone Techniques. 
  • Listen to and critique recorded conversations for purposes of improving customer skills. 

Organize and prioritizes duties.

Responsibilities

 

  • Answer customers’ questions, as well as question customers to obtain full understanding of what information is being requested. 
  • Document all calls with regards to customers inquires accurately using Call Tracking System. 
  • Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion. 
  • Follow-up with  customers within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let  customers know inquiry is still been researched. 
  • Knowledge of products/ services.
  • Provide quality customer service on every call. 
  • Communicate clearly and effectively with  customers 
  • Promote good listening skills. 
  • Manage length of calls. 
  • Recognizing and managing assertive customer calls. 
  • Promote teamwork and call center success. 
  • Review monthly publication of Effective Telephone Techniques. 
  • Listen to and critique recorded conversations for purposes of improving customer skills. 

Organize and prioritizes duties.

Requirements

  • No experience required
  • Minimum of HND/B.SC from a recognised tertiary institution Independence,
  • Attention to Detail,
  • Verbal Communication,
  • Documentation Skills 
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