Customer Service Officer in Abia, Nigeria

Healthcare / Medical
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Job Code: MR16CSO
Location: Abuja
Slot: 2

Job Description

  • Managing and maintaining positive relationship with retainers and patients.
  • Taking responsibility for originating, planning campaigns in conjunction with marketing as well as reporting to ensure effective departmental communications.
  • Proper communication with patients to provide and process information in response to inquiries, concerns and requests about our services.
  • Handling and resolving patient’s complaints according to company’s guidelines such as refunds, discounts etc.
  • Keeping records of patient’s data, updating and maintaining database of information.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


  • Bachelor's Degree in Social Science fields.
  • Fluent English and Excellent communication skills.
  • Experience using Database Management system.
  • Good Knowledge of MS Office suite with outstanding presentation skills.
  • Minimum 2years of working experience as a customer service representative, knowledge of the Health industry in Nigeria is an advantage.
  • Great personality
  • Product Knowledge, Quality Focus and Problem Solving,
  • Market Knowledge, Documentation Skills, Listening, Phone Skills,
  • Conflict Resolution, Analyzing Information
  • Multi-tasking


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