Customer Service Officer in Lagos, Nigeria

Industry
Information Technology and Services
Specialization
Customer Service
Minimum Qualification
HND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female
Share this job

Job Description

  • Answer customers questions, as well as question customers to obtain full understanding of what information is being requested. 
  • Document all calls with regards to customers inquires accurately using Call Tracking System. 
  • Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion. 
  • Follow-up with  customers within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let  customers know inquiry is still been researched. 
  • Knowledge of products 
  • Provide quality customer service on every call. 
  • Communicate clearly and effectively with  customers 
  • Promote good listening skills. 
  • Manage length of calls. 
  • Recognizing and managing assertive customer calls. 
  • Promote teamwork and call center success. 
  • Review monthly publication of Effective Telephone Techniques. 
  • Listen to and critique recorded conversations for purposes of improving customer skills. 
  • Organize and prioritizes duties. 

Responsibilities

  • Answer customers questions, as well as question customers to obtain full understanding of what information is being requested. 
  • Document all calls with regards to customers inquires accurately using Call Tracking System. 
  • Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion. 
  • Follow-up with  customers within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let  customers know inquiry is still been researched. 
  • Knowledge of products 
  • Provide quality customer service on every call. 
  • Communicate clearly and effectively with  customers 
  • Promote good listening skills. 
  • Manage length of calls. 
  • Recognizing and managing assertive customer calls. 
  • Promote teamwork and call center success. 
  • Review monthly publication of Effective Telephone Techniques. 
  • Listen to and critique recorded conversations for purposes of improving customer skills. 
  • Organize and prioritizes duties. 

Requirements

  • Minimum of HND/B.SC Certificate from a recognized tertiary institution.
  • Independence, Attention to Detail.
  • Verbal Communication, Documentation Skills.
  Apply Now

Sponsored Jobs in United States

Ads by Careerslip