Customer Service Officer in Lagos, Nigeria

Advertising / Media
Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

The successful applicant will among other duties:
 Attract potential customers by answering product and service questions and suggesting information about other product items
 Open customer accounts by recording account information
 Maintain customer records by updating account information
 Build collaborative relationships with customers
 Seek to understand and address customer needs
 Assist and perform administrative tasks such as stock-taking and record maintenance
 Prepares quotes and financial records for customers
 Resolves product or service problems by clarifying customers' complaints, determining the cause of the problem; suggesting the best solution
 Prepares daily / weekly reports to SR Manager

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