Customer Service Officers in Lagos, Nigeria

at Newlife Consults

Industry
Consulting
Specialization
Consumer Services
Minimum Qualification
OND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Requirements

Being flexible 
• Using initiative 
• Communication and listening 
• Information technology 
• People management 
• Organisation 
• Customer service 
• Being confident and focused 
• Being professional and courteous 
• Being open minded 
• Resolving problems quickly 
• Being thorough and analytica

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