Customer Service Officers in Lagos, Nigeria

at Grenad LTD

Industry
Chemicals
Specialization
Chemicals
Minimum Qualification
Diploma
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Responsibilities

  • Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal mainframe systems and customer purchase orders.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Ensures and provides quality service to both internal and external customers.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.

Requirements

 

  • BSC/HND/OND/DIPLOMA/OTHERS.
  • Required Experience: 0-1 year(s).
  • Must also have an excellent sense of priorities.
  • Team working spirit.
  • Must reside in Lagos state.
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