Customer Service Personel in Lagos, Nigeria

Engineering / Technology
Oil & Gas / Mining / Energy
Minimum Qualification
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

  • Attracts potential customers by answering service questions; suggesting information about  services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.


  • Handles customers’ enquiries regarding the company’s products and services.
  • Handles incoming and outgoing calls with professionalism.
  • Handles customers’ complaints and follow through on their requests.
  • Ensures and provide good customer experience to both internal and external customers.
  • Prepares customer service monthly report for the MD.
  • Carryout clerical tasks as assigned.



·         Minimum of HND in mass communication, Business Administration or relevant related discipline.

·         minimum of (5)years relevant work experience, with at least two (3)years as a call center agent role and must master English and understand Yoruba

·         Proficiency in the use of basic MS Office support tools and application.

·         customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, information analysis, multi-tasking and computer literacy.

·         market dynamics and business culture

·         must reside in Lagos State

·         Must include a cover latter with contact detail blodly written on it

·         qualified candidate send your CV:



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