Customer Service Personnel (Ref: CSP/01) in Lagos, Nigeria

at Dangote Cement

Industry
Manufacturing / Production
Specialization
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Description:

Our successful candidates will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. 

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Open customer accounts by recording account information.

Maintain DCP customer records by updating account information.

Prepare product or service reports by collecting and analyzing customer information.

Contribute to team effort by accomplishing related results as needed.

Daily update of information on the website

Be responsible for attending the live chat on the website

Resolve product or service problems by clarifying the customer's complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

 

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