Please exercise due diligence when applying for this job vacancy.
· Ability to attract potential customers by answering product and service questions; suggesting information about other products and services.
· Can be able opens customer accounts by recording account information.
· Ability to maintain customer records by updating account information.
· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Maintains financial accounts by processing customer adjustments.
· Recommends potential products or services to management by collecting customer information and analyzing customer needs.
· Prepares product or service reports by collecting and analyzing customer information.
· Capable of conducting and contributes to team effort by accomplishing related results as needed.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Minimum OND in Mass Comminication or any of the related courses
- must have 5-7 Proffesional experience in any of reputable organisation.
- Must reside in Lagos.
- Must include a cover latter with contact wriiten on it.
- Qaulified candidate should send his/her resume to:firstname.lastname@example.org