Customer Service Regional Manager in Dubayy [Dubai], United Arab Emirates

at Baker Hughes

Oil & Gas / Mining
Logistics and Supply Chain
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

  • Responsible for the management of Critical Orders within the Organisation for a geographical location
  • Develop, track and report customer orders, actively managing expectations for the customer and ensuring KPIs are met successfully
  • Partnering with the Region to ensure Critical Orders, Insertion Requests and Advance Notice Projects are correctly managed
  • Collaborate with colleagues across the supply chain processes in relation to the successful completion of customer orders
  • Develops and implements approved Standard Work process and/or operational improvements
  • Provides assistance in relation to the development of customer service policies, programs and procedures
  • Responsible for any training requirements in relation to customer service issues
  • Responsible for establishing and maintaining effective working relationships with other parties
  • Responsible for working with manufacturing and operations in relation to the prioritization of customer orders to ensure customer demands are met
  • Responsible for the reviewing of working practices including initiating and implementing any changes to improve processes.
  • Responsible for the achievement of plans (internally and externally)
  • Responsible for ensuring the successful quality standards are achieved in relation to the delivery of customer account order.



  • Degree qualified or equivalent
  • Extensive and proven background of working with a manufacturing and/or supply chain function.
  • Proven and demonstrable background of managing customer orders throughout the order management process.
  • Proven background of working with the supply chain process with regard to collaborating with others to ensure satisfactory order delivery.
  • Proven background of working with customers in relation to Quality and Delivery requirements.
  • Knowledge of researching, development and implementation of process improvements would be beneficial.
  • An understanding of manufacturing processes.
  • Knowledge of Lean 6Sigma, continuous improvement programs.
  • An understanding of ISO9001, 14001 and API Q1 quality systems.
  • Project Management abilities, working to strict deadlines.
  • Communication skills including electronic, face to face and telephone.
  • Ability to lead and deliver results in a team-oriented environment.
  • Excellent planning and organisational skills.
  • Skills in the ability to motivate both immediate and dispersed teams, as well as cross function groups.
  • Report writing and presentation skills.


  • Lean 6 Sigma certification would be beneficial
  • Proven ability in the customer accounts would be beneficial
  • Knowledge of researching, development and implementation of process improvements would be beneficial


  • 25% travel across Middle East, Europe and Houston
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