Customer Service Representative_Claims in National Capital Reg, Philippines

at JP Morgan Chase & Co

Financial Services
Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Research and resolve customer disputed transactions via systematic input

Must be able to express empathy towards customer perspective and understand diversity

Maintain professionalism under all circumstances

Independently resolve some level of customer issues where policy and procedures are not clear cut

Able to apply federal regulation and processor (VISA, MasterCard and ATM shared network, electronic checks, and Bill Payment) requirements on a situational basis

Identifies and communicates opportunities for process improvement.

General knowledge of the dispute process -General knowledge of check fraud -Exceptions


Has at least finished 2nd year of college or finished a 2-year diploma course

At least 6 months of inbound call center experience is required

At least one year of experience in Operations, Retail and/or Deposit Risk Management or comparable function

Knowledge of deposit systems and customer information systems

Must possess a strong understanding of business transactions, knowledge of account flow, and financial documents

Ability to use mainframe and PC applications such as B1B applications, Vector, Lotus Notes, and Microsoft Office applications; MS Word and Excel experience required, other MS applications experience preferred

Ability to key data at 30 WPM
Must have an intermediate proficiency in answering customer inquiries and providing information 

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