Customer Service Representative in Abuja, Nigeria

at Standard Chartered Bank

Industry
Banking / Financial Services
Specialization
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description


•Support acquisition and growth of customer base through referrals
•Manage, handle and record customer complaints
deliver communication on product and channels to customers in an effective and efficient manner.
•Custodian of the following banking instruments: cards, cheque books, frontline registers
•Recommend processes and service improvements, based on customer feedback and observations, to the head of frontline effectiveness and at the vof forum (quarterly)
Oversight of queue management and banking hall look and feel
oversight of marketing collateral and positioning

Responsibilities

•Overall customer service delivery and enquiry handline in the branch
•Evaluate customer needs and provide high level, accurate information and advice on products and channels.
•Cross-sell bank products/channels to existing customers
•Migrate customers to the remote channels through online activation, estatements and atm usage
•Prepare weekly reports on service issues and complaints to the service quality team
support acquisition and growth of customer
•Base through referrals
manage, handle and record customer complaints
•Deliver communication on product and channels to customers in an effective and efficient manner.
•Custodian of the following banking instruments: cards, cheque books, frontline registers
•Recommend processes and service improvements, based on customer feedback and observations, to the head of frontline effectiveness and at the vof forum (quarterly)
•Oversight of queue management and banking hall look and feel
Oversight of marketing collateral and positioning

Requirements

•Minimum of a 2nd Class degree in a relevant course.
•Strong sales and relationship management skills
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

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