Customer Service Representative in Lagos, Nigeria

at Paully Resources

Client Services
Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Effectively manage large amounts of incoming calls


Generate sales leads


Identify and assess customers’ needs to achieve satisfaction


Build sustainable relationships of trust through open and interactive communication


Keep records of customer interactions, process customer accounts and file documents


Follow communication procedures, guidelines and policies


Take the extra mile to engage customers


Provide accurate, valid and complete information by using the right methods/tools


Meet personal/team sales targets and call handling quotas


Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution




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