Customer Service Representative in Lagos, Nigeria

at Paully Resources

Industry
Client Services
Specialization
Customer Service
Minimum Qualification
OND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Effectively manage large amounts of incoming calls

 

Generate sales leads

 

Identify and assess customers’ needs to achieve satisfaction

 

Build sustainable relationships of trust through open and interactive communication

 

Keep records of customer interactions, process customer accounts and file documents

 

Follow communication procedures, guidelines and policies

 

Take the extra mile to engage customers

 

Provide accurate, valid and complete information by using the right methods/tools

 

Meet personal/team sales targets and call handling quotas

 

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

 

 

 

  Apply Now

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