Customer Service Representative in Lagos, Nigeria

at Unc Enterprises

Industry
Consumer Services
Specialization
Administration & Office Support
Minimum Qualification
HND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Female

Job Description

Serves customers by providing product and service information; resolving product and service problems.

Responsibilities

  • Serves customers by providing product and service information; resolving product and service problems.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Requirements

Qualifications and skills:

Minimum of HND in related field.

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

Interested applicant should submit their resume to info@unc-enterprises.com

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