Customer Service Representative in Lagos, Nigeria

at Casmax Consult

Industry
Consulting
Specialization
Customer Service
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

Must be able to effectively manage different communication channels
    Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
    Research, prioritize and resolve customer issues in timely and accurate fashion
    Maintain documentation of customer inquiries and responses for future reference.
    Direct or route customer calls to appropriate personnel for assistance.
    Handle dissatisfied customers in a polite and professional fashion.
    Track and follow-up all customer requests in a timely manner.

Responsibilities

Must be able to effectively manage different communication channels
    Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
    Research, prioritize and resolve customer issues in timely and accurate fashion
    Maintain documentation of customer inquiries and responses for future reference.
    Direct or route customer calls to appropriate personnel for assistance.
    Handle dissatisfied customers in a polite and professional fashion.
    Track and follow-up all customer requests in a timely manner.

Requirements

Qualification                                      
Possess minimum of OND/HND/B.SC in any related field

Skills and Requirements
Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
    Must be able to work under pressure.
    Must be able to work with or without supervision.
    Must be learn able and teachable.
    Must have Customer Relation skills.
    Must be creative and initiative.
    Must use the position applied for as the subject of application..

INSTRUCTIONS:
=Only Lagos Resident will be Shortlisted for INTERVIEW
=Multiple Applications is NOT ALLOWED.
=Send CV:Casmaxconsult@gmail.com

  Apply Now