Customer Service Representatives in National Capital Reg, Philippines


Engineering / Technology
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Job Description
  • Provideaccurate solutions and highest level of interactive customer service in:
Order Entry, Confirmation & Status Product Information Inquiry Price & Availability Inquiry Customer Complaint Expedites, Issue Resolution  Collections Support
  • Provide immediate assistance to the team membersin resolving emergency situations to ensure continuity of business.
  • ProvideCustomer and Sales support to Australia, Philippines, Indonesia and Vietnam.
  • Work with overseas counterparts to solve andhandle complaints and escalations.
  • Assist direct supervisor in resolving customer complaints and escalations to headquarters and higher management 
  • Monitor and report progress of complaints andescalations handling.
  • Provide timely,accurate and excellent work output regarding new work assignments and projectsas may be deemed necessary to support the Southeast Asia regions’ business requirements.


Job Requirements
  • Graduateof any 4-year business or behavioural discipline course
  • Graduateof any engineering discipline course will also be considered
  • Atleast two (2) years experience gained from interactive customer service
  • Atleast one (1) year experience gained from marketing, sales, supply chain,engineering, manufacturing and service related business
  • Backgroundin offshore service operations is an added advantage
  • Ability to assumecross-trained function in the event of low utilization
  • Ability to assumeback up functions in the event of skills and capacity constraint
  • Excellent writtenand spoken communication skills in English. Ability to speak or write inanother language is an advantage but not required, unless identified by thecustomer and support requirements.
  • Computer application skills such as MS Office Applications, Mainframe and other Business Systems and Tools
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