CUSTOMER SERVICE REPRESNTATIVE in Lagos, Nigeria

at Skyspencer International

Industry
Consumer Services
Specialization
Administration & Office Support
Minimum Qualification
Diploma
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Serves customers by providing product and service information; resolving product and service problems.

 

Responsibilities

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements

Minnimum of Diploma/OND. Certification or Qualification in any field with experience will be an added advantage.

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