Customer Service Represntatives in Lagos, Nigeria

at AB Recruit

Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

Serves customers by providing product and service information; resolving product and service problems.


  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.


  • Minimum of OND from any discipline
  • Good business sense
  • Excellent verbal and written communications skills
  • Good organizational and time-management skills
  • A positive attitude
  • Good negotiation skills and persuasiveness
  • Confidence presenting to large groups of people
  • Initiative, enterprise and self-motivation
  • Trustworthiness and discretion when handling confidential information
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