Customer Service Specialist in Dubayy [Dubai], United Arab Emirates

at Adidas

Sporting Goods
Consumer Services
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

We are seeking an enthusiastic and hard-working French speaking individual to become a member of our Customer Service Team. This diverse role will see you responsible for variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.


  • Ensure timely and accurate order entry and release of orders for processing 
  • Review of order book to ensure customer requested delivery is achieved        
  • Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services
  • Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs
  • Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing
  • Support business on delivery of sales and financial targets and objectives        
  • Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
  • Work towards both independent and team KPI’s to improve business standards, service levels and financial results
  • Contribute to the development of business improvement opportunities wherever possible
  • Develop and review reports relating to order book KPI’s and transactional activities of the team


Knowledge, Skills and Abilities:

  • Strong customer service focus      
  • High level of problem solving ability        
  • Superior attention to detail and accuracy       
  • Excellent communication skills and a proven ability to develop long lasting     relationships with our key accounts     
  • Ability to contribute to a team environment where performance is measured       
  • Experience in working under pressure to meet deadlines and conflicting priorities     
  • Strong Microsoft Office skills are essential.
  • Fluency in French & English language       
  • Arabic speaking an added advantage

Requisite Education and Experience / Minimum Qualifications:

  • University degree
  • Minimum 2-3 years of customer service related experience
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