Customer Service Support in Abia, Nigeria

Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

  • Location: Abia, Bayelsa, Cross River, Delta and Ebonyi 
  • To provide effective support to PAL customers.
  • Provide timely feedback to the HPSC on customer trend, issues and areas of focus.
  • Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
  • To ensure that the call centre provides first call resolution to most complaints.
  • To minimize call escalations through effective coaching and support.
  • Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.
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