Report to the Team Head,.
Support with the Planning, developing and implementing of strategy for the Customer Relationship Management Function.
Play a role in the development of proficient Customer Relationship Management processes and applications.
Develop, optimize and implement business models for retention of company’s customer base.
Manage and optimize customer information on a Customer Relationship Management scheme.
Advice on Customer Relationship Management activities and ensure monthly reporting.
Identify and implement processes to improve and ensure accuracy of customer data.
Good interpersonal skills.
Excellent written and verbal communication skills.
Strong attention for details.
Excellent organisation skills.
Problem solving skills.
Ability to prioritize.
Working knowledge of Microsoft Office Package.